{"id":3531,"date":"2026-08-27T07:02:11","date_gmt":"2026-08-27T07:02:11","guid":{"rendered":"https:\/\/schancebyramah.com\/returns-and-refunds\/"},"modified":"2026-09-01T19:41:23","modified_gmt":"2026-09-01T19:41:23","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/schancebyramah.com\/en\/returns-and-refunds\/","title":{"rendered":"Retours & Remboursements"},"content":{"rendered":"

Your right to change your mind<\/h2>\n

Under Moroccan consumer law (Law 31-08), you may cancel a distance purchase within 7 days<\/strong> of receiving it, without having to give a reason. Tell us by email at Ramah@schancebyramah.com<\/a> or by phone on +212 662-056765<\/a> within that window.<\/p>\n

Condition of returned items<\/h2>\n

To be refunded, an item must come back unused, unburned and in its original packaging. A candle that has been lit, or a cosmetic candle whose seal has been opened, cannot be resold and cannot be returned for hygiene and safety reasons \u2014 unless it is faulty.<\/p>\n

Items we cannot take back<\/h2>\n

Personalised products \u2014 the Secret Message and Gender Reveal candles, and anything made to your own wording or design \u2014 are made specifically for you and cannot be returned unless they are faulty or not what you ordered.<\/p>\n

Faulty or wrong items<\/h2>\n

If something arrives damaged, faulty, or is not what you ordered, that is our problem to fix, not yours. Send a photo to Ramah@schancebyramah.com<\/a> within 48 hours of delivery and we will replace the item or refund you in full, including the delivery you paid.<\/p>\n

How to return something<\/h2>\n
    \n
  1. Email or call us within 7 days of delivery and tell us what you want to return.<\/li>\n
  2. We will confirm the return address and how to send it.<\/li>\n
  3. Pack the item so it survives the journey back \u2014 breakages caused by poor packing are not covered.<\/li>\n<\/ol>\n

    Return postage is paid by you when you have simply changed your mind, and by us when the item was faulty or sent in error.<\/p>\n

    Refunds<\/h2>\n

    Once the item reaches us and we have checked its condition, we refund within 14 days, by the same method you paid with. We will email you when the refund is sent.<\/p>\n

    Exchanges<\/h2>\n

    Prefer a different scent or size? Tell us when you get in touch and we will arrange an exchange instead of a refund, subject to availability.<\/p>","protected":false},"excerpt":{"rendered":"

    Votre droit de r\u00e9tractation Conform\u00e9ment \u00e0 la loi marocaine sur la protection du consommateur (loi 31-08), vous pouvez annuler un achat \u00e0 distance dans un d\u00e9lai de 7 jours apr\u00e8s r\u00e9ception, sans avoir \u00e0 vous justifier. Pr\u00e9venez-nous par e-mail \u00e0 Ramah@schancebyramah.com ou par t\u00e9l\u00e9phone au +212 662-056765 dans ce d\u00e9lai. \u00c9tat…<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3531","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/schancebyramah.com\/en\/wp-json\/wp\/v2\/pages\/3531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/schancebyramah.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/schancebyramah.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/schancebyramah.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/schancebyramah.com\/en\/wp-json\/wp\/v2\/comments?post=3531"}],"version-history":[{"count":2,"href":"https:\/\/schancebyramah.com\/en\/wp-json\/wp\/v2\/pages\/3531\/revisions"}],"predecessor-version":[{"id":3644,"href":"https:\/\/schancebyramah.com\/en\/wp-json\/wp\/v2\/pages\/3531\/revisions\/3644"}],"wp:attachment":[{"href":"https:\/\/schancebyramah.com\/en\/wp-json\/wp\/v2\/media?parent=3531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}