Your right to change your mind
Under Moroccan consumer law (Law 31-08), you may cancel a distance purchase within 7 days of receiving it, without having to give a reason. Tell us by email at Ramah@schancebyramah.com or by phone on +212 662-056765 within that window.
Condition of returned items
To be refunded, an item must come back unused, unburned and in its original packaging. A candle that has been lit, or a cosmetic candle whose seal has been opened, cannot be resold and cannot be returned for hygiene and safety reasons — unless it is faulty.
Items we cannot take back
Personalised products — the Secret Message and Gender Reveal candles, and anything made to your own wording or design — are made specifically for you and cannot be returned unless they are faulty or not what you ordered.
Faulty or wrong items
If something arrives damaged, faulty, or is not what you ordered, that is our problem to fix, not yours. Send a photo to Ramah@schancebyramah.com within 48 hours of delivery and we will replace the item or refund you in full, including the delivery you paid.
How to return something
- Email or call us within 7 days of delivery and tell us what you want to return.
- We will confirm the return address and how to send it.
- Pack the item so it survives the journey back — breakages caused by poor packing are not covered.
Return postage is paid by you when you have simply changed your mind, and by us when the item was faulty or sent in error.
Refunds
Once the item reaches us and we have checked its condition, we refund within 14 days, by the same method you paid with. We will email you when the refund is sent.
Exchanges
Prefer a different scent or size? Tell us when you get in touch and we will arrange an exchange instead of a refund, subject to availability.